Chocorange

We ship to the UK only!

Your order is shipped direct from avarosearomas and every item is made to order. Items will be posted within 5-7 business days ( you will recieve and estimated shipping time when your order is placed) All parcels are sent via Tracked 48 Via Royal Mail £3.49 or Evri Tracked with our standard postage starting from £2.69

 Return & Exchange Policy

Orders over £20 will qualify for free delivery sent via Evri unless specified by the customer. ​Return & Exchange PolicyOur policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.There are certain situations where only partial refunds are granted (if applicable)- Any item not in its original condition, is damaged or missing parts for reasons not due to our error-Your oder has already been sent and you would like a refund (lost) your order will be refunded but postage won't. 

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale Items  

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange your products for the same items you brought, send us an email at avarosearomas@outlook.com and send your item to: Ava-Rose Aroma's, 22 St Patrick's Drive, Newcastle-Under-Lyme, Staffordshire, ST5 2NS 

• Check for Allergens: Always review the packaging for any allergen information.
• Keep Out of Reach: Ensure wax melts are kept away from children and pets.
• Avoid Harsh Cleaners: Do not use harsh cleaning chemicals/products to clean the burner.
• Gentle Cleaning: Avoid using metal or sharp objects to remove wax, as this can damage the burner or cause injury.
• Limit Use: Do not use the melter for more than 4 hours at a time to prevent overheating.

What is a wax melt?

Experience the relaxing and inviting atmosphere that only wax melts can provide. Made with scented wax without a wick, our melts bring a pleasing fragrance to any space. Choose from a wide variety of scents, including perfumes and laundry. Discover the versatility and convenience of wax melts today.

What is scent throw?

Scent throw is a measure of how quickly and strongly a fragrance permeates a space. Our high-quality wax melts provide strong scent throw, filling a room with delightful fragrance within just 10 minutes. Enjoy long-lasting and potent fragrance with every melt.of melting.

How often should I change the wax in my warmer?

We recommend refreshing your wax melt every 2-3 tea light cycles, ensuring a consistently optimal scent experience.

How do you remove wax melts from burner?

Effortlessly clean your wax burner with cotton wool pads. Simply wait for the wax to harden or use a tea light to easily remove it. Save time and keep your burner looking like new with our expert tips. Say goodbye to messy cleanups and hello to a fresh start every time.