Shipping & Returns
We ship to the UK only!
Your order is shipped direct from avarosearomas and every item is made to order. Items will be posted within 5-7 business days ( you will recieve and estimated shipping time when your order is placed) All parcels are sent via Tracked 48 Via Royal Mail £3.49 or Evri Tracked with our standard postage starting from £2.94
Return & Exchange Policy
Orders over £25 will qualify for free delivery sent via Evri unless specified by the customer.
Return & Exchange Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
-Your oder has already been sent and you would like a refund (lost) your order will be refunded but postage won't.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange your products for the same items you brought, send us an email at avarosearomas@outlook.com and send your item to: Ava-Rose Aroma's, 22 St Patrick's Drive, Newcastle-Under-Lyme, Staffordshire, ST5 2NS
