We're always happy to help!
If you have any questions about your order, products or anything else, you can get in touch using one of the following methods:
Email:avarosearomas@outlook.com
Facebook: send us a message via Ava & Rose Aroma's Facebook page.
Instagram: message us on Instagram @avarosearomas
We aim to respond to all enquires within 1-2 business days. During busy periods or holidays replies may take a little longer, but we'll always get back to you as soon as possible.
Customer Service Hours
Monday-Friday: 9:00am- 5:00pm
Closed weekends and UK bank holidays.
Once your order has been dispatched, you'll recieve a confimartion email containing tracking details.
You can use the tracking link provided in your email to follow your parcels journey right to your door.
if you havent recived your dispatch email:
- Please Check your junk or spam folder.
- Make sure you're checking the email address used when placing your order.
If you're still unable to locate your tracking inforamtion please contact us at avarosearomas@outlook.com
We accept all major credit and debit cards, PayPal, Shop Pay, Apple Pay, Clear Pay, Google Pay, all available at checkout. All transactions are encrypted and processed securely.
You can enter your promo code during checkout.
- Add your favourite products to your basket.
- Proceed to checkout.
- Locate the Discount Code or Promo Code box.
- Enter your code and click APPLY before completing your payment.
Your discount will be applied immediately if the code is valid and meets the offer terms.
YES! We love creating custom orders whenever possible.
Simply get in touch with us before placing your order.
We'll do our best to accommodate your request, depending on product availability and current workload.
Please note that custom orders may require additional processing times and in some cases a deposit before work begins.
Last updated on August 06, 2026