We aim to ship all direct orders within 5 working days. (Excluding weekends and Bank Holidays)

We use Royal Mail 48 or Evri Tracked for all our shipments. You can select the shipping you want from the drop down menu at the checkout.

Tracking numbers are fulfilled and automatically updated, sent via email. 

If you are waiting on a custom order, you will be informed of an approximate turnaround time at the time of purchasing. We do not start making orders until they are fully paid. 

Gift Vouchers are emailed directly, within 24 hours of purchase.  

Return & Exchange Policy

Orders over £25 will qualify for free delivery. ​Return & Exchange Policy Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted (if applicable)- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds 

Your order has already been sent and you would like a refund (lost) your order will be refunded but postage won't. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale Items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange your products for the same items you brought, send us an email at info@avarosearomas.co.uk and send your item to: Ava-Rose Aroma's, 22 St Patrick's Drive, Newcastle-Under-Lyme, Staffordshire, ST5 2NS 

We love treating our customers! Every order placed with Ava & Rose Aroma's includes 2 FREE handmade wax melts as our little thank you.

Your wax melts will be chosen at random and added to your order automictically. No code is needed- simply place your order and enjoy your complimentary treats!

Offer available whilst stocks last. Free wax melts cannot be exchanged for specific scents and no cash alternatives.