• Always use wax melts with a suitable wax melt burner designed for this purpose
• Use with an unscented tealight or an electric wax melt burner
• Do not overfill your burner
• Only use one tealight at a time
• Keep burners on a heat-resistant, stable surface
• Never leave a lit wax melt burner unattended
• Keep away from flammable materials, including curtains and soft furnishings
• Do not move the burner while in use or while the wax is hot
• Extinguish the tealight before leaving the room or going to sleep
• Wax and burners can become very hot during use
• Allow wax to cool completely before handling or changing scents
• Never touch or pour hot wax
• Keep out of reach of children and pets
• Use wax melts in a well-ventilated area
• If fragrance becomes overpowering, extinguish the tealight or switch off the burner and allow the wax to cool
• Our wax melts contain fragrance oils that may cause allergic reactions
• Always check the CLP label on your product for allergen information
• If irritation occurs, discontinue use immediately
• If you have asthma, allergies, or sensitivities, use with caution
• Do not add water to hot wax
• Do not ingest wax melts
• Do not use wax melts in oil burners not designed for wax
• Do not leave melted wax unattended
• Do not mix wax melts with other substances
• Allow wax to cool and harden before removal
• Dispose of used wax responsibly — do not pour wax down sinks or drains
• Wipe burners clean with a soft cloth once fully cooled

CUSTOMER SERVICE TEAM

What is a wax melt?

Experience the relaxing and inviting atmosphere that only wax melts can provide. Made with scented wax without a wick, our melts bring a pleasing fragrance to any space. Choose from a wide variety of scents, including perfumes and laundry. Discover the versatility and convenience of wax melts today.

What is scent throw?

Scent throw is a measure of how quickly and strongly a fragrance permeates a space. Our high-quality wax melts provide strong scent throw, filling a room with delightful fragrance within just 10 minutes. Enjoy long-lasting and potent fragrance with every melt.of melting.

How often should I change the wax in my warmer?

We recommend refreshing your wax melt every 2-3 tea light cycles, ensuring a consistently optimal scent experience.

How do you remove wax melts from burner?

Effortlessly clean your wax burner with cotton wool pads. Simply wait for the wax to harden or use a tea light to easily remove it. Save time and keep your burner looking like new with our expert tips. Say goodbye to messy cleanups and hello to a fresh start every time

Return & Exchange Policy

Orders over £25 will qualify for free delivery. ​Return & Exchange PolicyOur policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.There are certain situations where only partial refunds are granted (if applicable)- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds 

Your oder has already been sent and you would like a refund (lost) your order will be refunded but postage won't. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale Items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange your products for the same items you brought, send us an email at info@avarosearomas.co.uk and send your item to: Ava-Rose Aroma's, 22 St Patrick's Drive, Newcastle-Under-Lyme, Staffordshire, ST5 2NS